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Kickstart - 1Click Learning Ltd

Kickstart: Employer Application Form – Information gathering

To apply for the Kickstart funding and create a job placement vacancy you will need to make an application to the DWP providing key information to support your application. 1 Click Learning will support you in making the application for the grant for which we will require the following details:

Just complete the following form and submit.

1. Organisation details

2. Does your organisation meet the following criteria?

Has existed for a while

Has regularly and recently submitted accounts

Has a credit score which is a low risk category

Has a low probability of imminent business failure

Has adequate assets to pay off debts

Does not have any recent county court judgements (CCJs)


Yes, all placements meet the above criteria
No, not all placements meet the above criteria

3. The Kickstart job placement role will not:

replace existing or planned vacancies

cause existing employees, apprentices or contractors to lose work or reduce their working hours


Yes, all placements meet the above criteria
No, not all placements meet the above criteria

4. Do all of your Kickstart Scheme job placements meet the following criteria?

6 months

At least 25 hours per week

Paying at least the national Minimum Wage through PAYE

Paying statutory employer dutis for health, safety and welfare for young people, national Insurance and pension contributions

Including support for young people to help get them work after they finish their Kickstart Scheme Job placement


Yes, all placements meet the above criteria
No, not all placements meet the above criteria

5. Are all your job placements created just for the Kickstart Scheme?

Be funded by the Kickstart Scheme grant and would not exist without this funding

Be paid from the grant money for the 25 hours per week on National Minimum Wage (employers can ay a higher wage and pay for more hours)


Yes, all placements meet the above criteria
No, not all placements meet the above criteria

6.1 Can you provide fit for purpose in –house self- management support to the young people in the job placement?

The Kickstart Scheme employer should help them get basic work skills.

Self- management

Team working

Communication


Yes, I can help in supporting the young person with in- house time-keeping and attendance and also support the young person develop their teamwork and communication skills.

Time-keeping - view skills description

Attendance - view skills description

Team working Skills - view skills description

Communication skills - view skills description

6.2 Can you provide fit for purpose employability support to the young people in the job placement?

By creating the Kickstart Scheme job placement, you are helping young people who are at risk of being unemployed in the long term.
In addition, Kickstart participants may also need support and training with :

Problem solving

Customer awareness

IT in the workplace

Rights and responsibilites in the work place

Health and safety in the workplace

Business and Enterprise

Working with numbers

Assessment and self review

CV writing

Applying for a job

Interview preparation

Career advice

Exploring job opportunities


Yes, I can provide a tailored package of employability support for the Kickstart participant/s. We are employing the services of 1 Click Learning Ltd to support with this training. Click here to view the 1 Click Learning Employability and Training Support Programme

7. Your company/organisation details.

7.2 Give a brief description of your organisation and the type of work it does. The roles, processes, aim and operations involved in the business. Complete those applicable to your organisation.

7.3 What changes have you had in your workforce in the last 6 months eg redundancies or changes to hours worked by existing staff

If yes, please complete the following:

What changes Why

7.4 Were people affected by changes to their workforce in the last 6 months?

If yes, please complete number 7.5

7.5 The kind of roles, functions and average salary of those who were made redundant or who had their hours reduced in the last 6 months

Roles Functions Avarage salary

7.6 Would you be able to create these same jobs without the Kickstart Scheme funding?

7.7 What recruitment would you have completed, started or paused in the last 6 months, including how similar these vacancies are or were to the roles you are creating for the Kickstart Scheme?

Completed

Started

Paused

Other

7.8 If the jobs will be similar to existing or planned roles previously done by those made redundant or with fewer working hours, why are you using the Kickstart Scheme funding to create similar roles?

No. The job placement/s being created for the Kickstart participant/s is/are not similar to the existing or planned roles previously done by others.

Choose all the reasons from the list below that are applicable to your organisation why you are using the Kickstart Scheme.

The job placements are being created to off set skill shortages created during the pandemic
The job placements provide short term flexibility
The job placements are created to seize new opportunities for growth after redeployment and re-purposing of critical roles
The job placements are being created to grasp the opportunity to save significant costs on recruitment and onboarding
The job placements are being created to deliver future organisation goals, planning for where we will be in 6-24 months.
The job placement is being created to plan for the next wave of challenges beyond the Covid outbreak and plan for a quick and considered recovery
The job placement is being created to ramp up hiring to position ourselves competitively in a recovering job market.
The job placement is being created as a result of the changes in the consumer behaviour and the business is moving to deploy digital and automation technology.

7.9 How many placements do you wish to create?

  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Taking minutes
  • Dairy management and arranging appointments, booking meetings
  • Data entry
  • General office management duties
  • Organising events/travel/accommodation
  • Maintaining social media accounts
  • Providing administrative support to sales and marketing and finance, managers as needed
  • Set up workstations with routers, printers and other devices
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions
  • Ensure privacy and security of networks and computer systems
  • Organise and schedule upgrades and maintenance
  • Perform troubleshooting to diagnose and solve problems
  • Maintain records/logs of repairs and fixes
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Identify computer or network equipment and place orders
  • Manager social media accounts
  • Post content
  • Brainstorm campaign ideas
  • Monitor various social media platforms such as Twitter, Instagram and Facebook
  • Uses analytics to gauge impact of campaigns
  • Engage with customers or clients and provide service and or sales
  • Provide suggestions to management for improving customer experience on social media
  • Assist and create performance reports
  • Serve and advise customers
  • Unpack and sort new stock deliveries
  • Arrange goods in displays and on shelves
  • Rotate and replace stock
  • Promote products
  • Take cash and card payments and make sure the till balances
  • Deal with customers wishing to return items, refund payments and log details manually or electronically
  • Meet sales targets
  • Keep the store clean and tidy
  • Assist in gathering customer data
  • Assist in researching target demographics
  • Assist in optimizing content for SEO purposes
  • Assist in developing and executing campaigns to gain prospective customers and increase sales.
  • Assist in managing the company websites and social media accounts
  • Assist in ensuring consistent branding across digital and traditional channels
  • Assist in working closely with the sales team to develop effective campaigns
  • Assist in lead generation of sales
  • Assist in conducting competitive analysis of the market/trends/shifts
  • Assist in evaluating the growth and development of the business.
  • Assist in analysing market trends,
  • Assist in projecting future revenue
  • Assist in developing plans that help businesses track profitability, product viability and the overall success of operations.
  • Assist in identifying the needs of a business and then connect these with information technology (IT) resources to increase sales, strengthen processes and improve efficiency.
  • Assist in identifying the information technology needs of the organisation
  • Assist in implement new IT programmes and procedures to improve the efficiency of the business
  • Assist in creating financial reports and IT budgets
  • Assists in hiring, monitoring and overseeing information technology team members
  • Assists in interpreting data to make informed business IT-related recommendations
  • Assists in handling payroll tasks
  • Assists with employee schedules
  • Assists with performance reviews and evaluations.
  • Assists the accountant to oversee the day-to-day transactions of companies, including sales transactions, expense payments and tax reporting.
  • Assists the Sales representatives to connect with customers to sell their business' products or services.
  • Use effective communication and interpersonal skills to build relationships with and maintain loyalty among their company's customers, which directly influences the revenue stream of the business.
  • Assists in using strong customer service and communication skills to sell goods or services.
  • Assists in maintaining a strong understanding of their company’s products to highlight features and increase sales.
  • Assists in meeting or exceeding sales goals
  • Assists in negotiating and closing sales contracts
  • Assists in educating consumers on product features
  • Assists in the handling of payments and closing transactions
  • Assists in completing daily, weekly and monthly sales reports
  • Assist with solving customer problems
  • Assists in handling product returns and refunds
  • Assists in resolving issues when customers are unsatisfied.
  • Assists with the operational roles that are essential for building a positive reputation for their company and fostering long-lasting customer relationships.
  • Assists with the support of clients/customers by answering questions, solving problems and handling orders.
  • Assist customers in person and over the phone, and also provide digital support.
  • Assist in sharing information about products and services-
  • Assist in providing clients/customers with details about the company’s products and services.
  • Assist in sharing information like pricing, specifications and available options with customers.
  • Assist in discussing how to use available services or demonstrate the right way to operate a product.
  • Assist in providing details verbally or in writing by following pre-written scripts to ensure that they follow workflows and provide accurate information.
  • Assist in answering customer questions
  • Assist in responding to customer inquiries, either verbally or in writing.
  • Assist in helping customers compare products and services and advise clients/customers about which options meet their needs.
  • Assist clients/customers with calculating discounts or inform shoppers about sales.
  • Assist in responding to customer complaints
  • Assist in listening to or reading about customer problems and suggest solutions.
  • Assist in offering replacement items or provide customer with discounts on future purchases.
  • Assist in making a referral to supervisors, especially when handling complex complaints.
  • Assist in processing orders and returns
  • Assist in processing client /customers orders and returns in person, over the phone or online.
  • Assist in totalling purchase amounts and processing credit cards or cash payments
  • Assist in reimbursing customers for returned items or cancelled services.
  • Assist in documenting customer interactions
  • Assist in documenting their exchanges with clients, often using customer relationship management software (CRM).
  • Assist in creating client records, managing digital support tickets, and recording issues and resolutions.
  • When supporting existing customers, assist in retrieving and updating client records or tag them for follow-up by supervisors.
  • Serve as the first point of contact for visitors and clients entering the business. or external and internal parties.
  • Assist in performing many essential tasks such as managing the phone lines, communicating between clients and business partners and keeping staff schedules organized.
  • Assist with data entry to help keep company documents current and accurate.
  • Assist with clerical support to the organisation.
  • Assist in managing a complex calendar of professional meetings, personal appointments and travel for several individuals
  • Assist in answering and transferring phone calls, appropriately forwarding messages and following up on inquiries
  • Assist in handling incoming correspondence, including emails, memos, faxes and mail, sometimes requiring a high level of discretion
  • Assist in conducting industry-specific research, organising important files and drafting supporting documentation for presentations, conferences and meetings
  • Assist in preparing and proofreading reports and other industry documents relevant to the company, organisation or specific group, sometimes involving data analysis
  • Assist in tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts
  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Taking minutes
  • Dairy management and arranging appointments, booking meetings
  • Data entry
  • General office management duties
  • Organising events/travel/accommodation
  • Maintaining social media accounts
  • Providing administrative support to sales and marketing and finance, managers as needed
  • Set up workstations with routers, printers and other devices
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions
  • Ensure privacy and security of networks and computer systems
  • Organise and schedule upgrades and maintenance
  • Perform troubleshooting to diagnose and solve problems
  • Maintain records/logs of repairs and fixes
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Identify computer or network equipment and place orders
  • Manager social media accounts
  • Post content
  • Brainstorm campaign ideas
  • Monitor various social media platforms such as Twitter, Instagram and Facebook
  • Uses analytics to gauge impact of campaigns
  • Engage with customers or clients and provide service and or sales
  • Provide suggestions to management for improving customer experience on social media
  • Assist and create performance reports
  • Serve and advise customers
  • Unpack and sort new stock deliveries
  • Arrange goods in displays and on shelves
  • Rotate and replace stock
  • Promote products
  • Take cash and card payments and make sure the till balances
  • Deal with customers wishing to return items, refund payments and log details manually or electronically
  • Meet sales targets
  • Keep the store clean and tidy
  • Assist in gathering customer data
  • Assist in researching target demographics
  • Assist in optimizing content for SEO purposes
  • Assist in developing and executing campaigns to gain prospective customers and increase sales.
  • Assist in managing the company websites and social media accounts
  • Assist in ensuring consistent branding across digital and traditional channels
  • Assist in working closely with the sales team to develop effective campaigns
  • Assist in lead generation of sales
  • Assist in conducting competitive analysis of the market/trends/shifts
  • Assist in evaluating the growth and development of the business.
  • Assist in analysing market trends,
  • Assist in projecting future revenue
  • Assist in developing plans that help businesses track profitability, product viability and the overall success of operations.
  • Assist in identifying the needs of a business and then connect these with information technology (IT) resources to increase sales, strengthen processes and improve efficiency.
  • Assist in identifying the information technology needs of the organisation
  • Assist in implement new IT programmes and procedures to improve the efficiency of the business
  • Assist in creating financial reports and IT budgets
  • Assists in hiring, monitoring and overseeing information technology team members
  • Assists in interpreting data to make informed business IT-related recommendations
  • Assists in handling payroll tasks
  • Assists with employee schedules
  • Assists with performance reviews and evaluations.
  • Assists the accountant to oversee the day-to-day transactions of companies, including sales transactions, expense payments and tax reporting.
  • Assists the Sales representatives to connect with customers to sell their business' products or services.
  • Use effective communication and interpersonal skills to build relationships with and maintain loyalty among their company's customers, which directly influences the revenue stream of the business.
  • Assists in using strong customer service and communication skills to sell goods or services.
  • Assists in maintaining a strong understanding of their company’s products to highlight features and increase sales.
  • Assists in meeting or exceeding sales goals
  • Assists in negotiating and closing sales contracts
  • Assists in educating consumers on product features
  • Assists in the handling of payments and closing transactions
  • Assists in completing daily, weekly and monthly sales reports
  • Assist with solving customer problems
  • Assists in handling product returns and refunds
  • Assists in resolving issues when customers are unsatisfied.
  • Assists with the operational roles that are essential for building a positive reputation for their company and fostering long-lasting customer relationships.
  • Assists with the support of clients/customers by answering questions, solving problems and handling orders.
  • Assist customers in person and over the phone, and also provide digital support.
  • Assist in sharing information about products and services-
  • Assist in providing clients/customers with details about the company’s products and services.
  • Assist in sharing information like pricing, specifications and available options with customers.
  • Assist in discussing how to use available services or demonstrate the right way to operate a product.
  • Assist in providing details verbally or in writing by following pre-written scripts to ensure that they follow workflows and provide accurate information.
  • Assist in answering customer questions
  • Assist in responding to customer inquiries, either verbally or in writing.
  • Assist in helping customers compare products and services and advise clients/customers about which options meet their needs.
  • Assist clients/customers with calculating discounts or inform shoppers about sales.
  • Assist in responding to customer complaints
  • Assist in listening to or reading about customer problems and suggest solutions.
  • Assist in offering replacement items or provide customer with discounts on future purchases.
  • Assist in making a referral to supervisors, especially when handling complex complaints.
  • Assist in processing orders and returns
  • Assist in processing client /customers orders and returns in person, over the phone or online.
  • Assist in totalling purchase amounts and processing credit cards or cash payments
  • Assist in reimbursing customers for returned items or cancelled services.
  • Assist in documenting customer interactions
  • Assist in documenting their exchanges with clients, often using customer relationship management software (CRM).
  • Assist in creating client records, managing digital support tickets, and recording issues and resolutions.
  • When supporting existing customers, assist in retrieving and updating client records or tag them for follow-up by supervisors.
  • Serve as the first point of contact for visitors and clients entering the business. or external and internal parties.
  • Assist in performing many essential tasks such as managing the phone lines, communicating between clients and business partners and keeping staff schedules organized.
  • Assist with data entry to help keep company documents current and accurate.
  • Assist with clerical support to the organisation.
  • Assist in managing a complex calendar of professional meetings, personal appointments and travel for several individuals
  • Assist in answering and transferring phone calls, appropriately forwarding messages and following up on inquiries
  • Assist in handling incoming correspondence, including emails, memos, faxes and mail, sometimes requiring a high level of discretion
  • Assist in conducting industry-specific research, organising important files and drafting supporting documentation for presentations, conferences and meetings
  • Assist in preparing and proofreading reports and other industry documents relevant to the company, organisation or specific group, sometimes involving data analysis
  • Assist in tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts
  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Taking minutes
  • Dairy management and arranging appointments, booking meetings
  • Data entry
  • General office management duties
  • Organising events/travel/accommodation
  • Maintaining social media accounts
  • Providing administrative support to sales and marketing and finance, managers as needed
  • Set up workstations with routers, printers and other devices
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions
  • Ensure privacy and security of networks and computer systems
  • Organise and schedule upgrades and maintenance
  • Perform troubleshooting to diagnose and solve problems
  • Maintain records/logs of repairs and fixes
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Identify computer or network equipment and place orders
  • Manager social media accounts
  • Post content
  • Brainstorm campaign ideas
  • Monitor various social media platforms such as Twitter, Instagram and Facebook
  • Uses analytics to gauge impact of campaigns
  • Engage with customers or clients and provide service and or sales
  • Provide suggestions to management for improving customer experience on social media
  • Assist and create performance reports
  • Serve and advise customers
  • Unpack and sort new stock deliveries
  • Arrange goods in displays and on shelves
  • Rotate and replace stock
  • Promote products
  • Take cash and card payments and make sure the till balances
  • Deal with customers wishing to return items, refund payments and log details manually or electronically
  • Meet sales targets
  • Keep the store clean and tidy
  • Assist in gathering customer data
  • Assist in researching target demographics
  • Assist in optimizing content for SEO purposes
  • Assist in developing and executing campaigns to gain prospective customers and increase sales.
  • Assist in managing the company websites and social media accounts
  • Assist in ensuring consistent branding across digital and traditional channels
  • Assist in working closely with the sales team to develop effective campaigns
  • Assist in lead generation of sales
  • Assist in conducting competitive analysis of the market/trends/shifts
  • Assist in evaluating the growth and development of the business.
  • Assist in analysing market trends,
  • Assist in projecting future revenue
  • Assist in developing plans that help businesses track profitability, product viability and the overall success of operations.
  • Assist in identifying the needs of a business and then connect these with information technology (IT) resources to increase sales, strengthen processes and improve efficiency.
  • Assist in identifying the information technology needs of the organisation
  • Assist in implement new IT programmes and procedures to improve the efficiency of the business
  • Assist in creating financial reports and IT budgets
  • Assists in hiring, monitoring and overseeing information technology team members
  • Assists in interpreting data to make informed business IT-related recommendations
  • Assists in handling payroll tasks
  • Assists with employee schedules
  • Assists with performance reviews and evaluations.
  • Assists the accountant to oversee the day-to-day transactions of companies, including sales transactions, expense payments and tax reporting.
  • Assists the Sales representatives to connect with customers to sell their business' products or services.
  • Use effective communication and interpersonal skills to build relationships with and maintain loyalty among their company's customers, which directly influences the revenue stream of the business.
  • Assists in using strong customer service and communication skills to sell goods or services.
  • Assists in maintaining a strong understanding of their company’s products to highlight features and increase sales.
  • Assists in meeting or exceeding sales goals
  • Assists in negotiating and closing sales contracts
  • Assists in educating consumers on product features
  • Assists in the handling of payments and closing transactions
  • Assists in completing daily, weekly and monthly sales reports
  • Assist with solving customer problems
  • Assists in handling product returns and refunds
  • Assists in resolving issues when customers are unsatisfied.
  • Assists with the operational roles that are essential for building a positive reputation for their company and fostering long-lasting customer relationships.
  • Assists with the support of clients/customers by answering questions, solving problems and handling orders.
  • Assist customers in person and over the phone, and also provide digital support.
  • Assist in sharing information about products and services-
  • Assist in providing clients/customers with details about the company’s products and services.
  • Assist in sharing information like pricing, specifications and available options with customers.
  • Assist in discussing how to use available services or demonstrate the right way to operate a product.
  • Assist in providing details verbally or in writing by following pre-written scripts to ensure that they follow workflows and provide accurate information.
  • Assist in answering customer questions
  • Assist in responding to customer inquiries, either verbally or in writing.
  • Assist in helping customers compare products and services and advise clients/customers about which options meet their needs.
  • Assist clients/customers with calculating discounts or inform shoppers about sales.
  • Assist in responding to customer complaints
  • Assist in listening to or reading about customer problems and suggest solutions.
  • Assist in offering replacement items or provide customer with discounts on future purchases.
  • Assist in making a referral to supervisors, especially when handling complex complaints.
  • Assist in processing orders and returns
  • Assist in processing client /customers orders and returns in person, over the phone or online.
  • Assist in totalling purchase amounts and processing credit cards or cash payments
  • Assist in reimbursing customers for returned items or cancelled services.
  • Assist in documenting customer interactions
  • Assist in documenting their exchanges with clients, often using customer relationship management software (CRM).
  • Assist in creating client records, managing digital support tickets, and recording issues and resolutions.
  • When supporting existing customers, assist in retrieving and updating client records or tag them for follow-up by supervisors.
  • Serve as the first point of contact for visitors and clients entering the business. or external and internal parties.
  • Assist in performing many essential tasks such as managing the phone lines, communicating between clients and business partners and keeping staff schedules organized.
  • Assist with data entry to help keep company documents current and accurate.
  • Assist with clerical support to the organisation.
  • Assist in managing a complex calendar of professional meetings, personal appointments and travel for several individuals
  • Assist in answering and transferring phone calls, appropriately forwarding messages and following up on inquiries
  • Assist in handling incoming correspondence, including emails, memos, faxes and mail, sometimes requiring a high level of discretion
  • Assist in conducting industry-specific research, organising important files and drafting supporting documentation for presentations, conferences and meetings
  • Assist in preparing and proofreading reports and other industry documents relevant to the company, organisation or specific group, sometimes involving data analysis
  • Assist in tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts
  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Taking minutes
  • Dairy management and arranging appointments, booking meetings
  • Data entry
  • General office management duties
  • Organising events/travel/accommodation
  • Maintaining social media accounts
  • Providing administrative support to sales and marketing and finance, managers as needed
  • Set up workstations with routers, printers and other devices
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions
  • Ensure privacy and security of networks and computer systems
  • Organise and schedule upgrades and maintenance
  • Perform troubleshooting to diagnose and solve problems
  • Maintain records/logs of repairs and fixes
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Identify computer or network equipment and place orders
  • Manager social media accounts
  • Post content
  • Brainstorm campaign ideas
  • Monitor various social media platforms such as Twitter, Instagram and Facebook
  • Uses analytics to gauge impact of campaigns
  • Engage with customers or clients and provide service and or sales
  • Provide suggestions to management for improving customer experience on social media
  • Assist and create performance reports
  • Serve and advise customers
  • Unpack and sort new stock deliveries
  • Arrange goods in displays and on shelves
  • Rotate and replace stock
  • Promote products
  • Take cash and card payments and make sure the till balances
  • Deal with customers wishing to return items, refund payments and log details manually or electronically
  • Meet sales targets
  • Keep the store clean and tidy
  • Assist in gathering customer data
  • Assist in researching target demographics
  • Assist in optimizing content for SEO purposes
  • Assist in developing and executing campaigns to gain prospective customers and increase sales.
  • Assist in managing the company websites and social media accounts
  • Assist in ensuring consistent branding across digital and traditional channels
  • Assist in working closely with the sales team to develop effective campaigns
  • Assist in lead generation of sales
  • Assist in conducting competitive analysis of the market/trends/shifts
  • Assist in evaluating the growth and development of the business.
  • Assist in analysing market trends,
  • Assist in projecting future revenue
  • Assist in developing plans that help businesses track profitability, product viability and the overall success of operations.
  • Assist in identifying the needs of a business and then connect these with information technology (IT) resources to increase sales, strengthen processes and improve efficiency.
  • Assist in identifying the information technology needs of the organisation
  • Assist in implement new IT programmes and procedures to improve the efficiency of the business
  • Assist in creating financial reports and IT budgets
  • Assists in hiring, monitoring and overseeing information technology team members
  • Assists in interpreting data to make informed business IT-related recommendations
  • Assists in handling payroll tasks
  • Assists with employee schedules
  • Assists with performance reviews and evaluations.
  • Assists the accountant to oversee the day-to-day transactions of companies, including sales transactions, expense payments and tax reporting.
  • Assists the Sales representatives to connect with customers to sell their business' products or services.
  • Use effective communication and interpersonal skills to build relationships with and maintain loyalty among their company's customers, which directly influences the revenue stream of the business.
  • Assists in using strong customer service and communication skills to sell goods or services.
  • Assists in maintaining a strong understanding of their company’s products to highlight features and increase sales.
  • Assists in meeting or exceeding sales goals
  • Assists in negotiating and closing sales contracts
  • Assists in educating consumers on product features
  • Assists in the handling of payments and closing transactions
  • Assists in completing daily, weekly and monthly sales reports
  • Assist with solving customer problems
  • Assists in handling product returns and refunds
  • Assists in resolving issues when customers are unsatisfied.
  • Assists with the operational roles that are essential for building a positive reputation for their company and fostering long-lasting customer relationships.
  • Assists with the support of clients/customers by answering questions, solving problems and handling orders.
  • Assist customers in person and over the phone, and also provide digital support.
  • Assist in sharing information about products and services-
  • Assist in providing clients/customers with details about the company’s products and services.
  • Assist in sharing information like pricing, specifications and available options with customers.
  • Assist in discussing how to use available services or demonstrate the right way to operate a product.
  • Assist in providing details verbally or in writing by following pre-written scripts to ensure that they follow workflows and provide accurate information.
  • Assist in answering customer questions
  • Assist in responding to customer inquiries, either verbally or in writing.
  • Assist in helping customers compare products and services and advise clients/customers about which options meet their needs.
  • Assist clients/customers with calculating discounts or inform shoppers about sales.
  • Assist in responding to customer complaints
  • Assist in listening to or reading about customer problems and suggest solutions.
  • Assist in offering replacement items or provide customer with discounts on future purchases.
  • Assist in making a referral to supervisors, especially when handling complex complaints.
  • Assist in processing orders and returns
  • Assist in processing client /customers orders and returns in person, over the phone or online.
  • Assist in totalling purchase amounts and processing credit cards or cash payments
  • Assist in reimbursing customers for returned items or cancelled services.
  • Assist in documenting customer interactions
  • Assist in documenting their exchanges with clients, often using customer relationship management software (CRM).
  • Assist in creating client records, managing digital support tickets, and recording issues and resolutions.
  • When supporting existing customers, assist in retrieving and updating client records or tag them for follow-up by supervisors.
  • Serve as the first point of contact for visitors and clients entering the business. or external and internal parties.
  • Assist in performing many essential tasks such as managing the phone lines, communicating between clients and business partners and keeping staff schedules organized.
  • Assist with data entry to help keep company documents current and accurate.
  • Assist with clerical support to the organisation.
  • Assist in managing a complex calendar of professional meetings, personal appointments and travel for several individuals
  • Assist in answering and transferring phone calls, appropriately forwarding messages and following up on inquiries
  • Assist in handling incoming correspondence, including emails, memos, faxes and mail, sometimes requiring a high level of discretion
  • Assist in conducting industry-specific research, organising important files and drafting supporting documentation for presentations, conferences and meetings
  • Assist in preparing and proofreading reports and other industry documents relevant to the company, organisation or specific group, sometimes involving data analysis
  • Assist in tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts
  • Answering incoming calls; taking messages and re-directing calls as required
  • Dealing with email enquiries
  • Taking minutes
  • Dairy management and arranging appointments, booking meetings
  • Data entry
  • General office management duties
  • Organising events/travel/accommodation
  • Maintaining social media accounts
  • Providing administrative support to sales and marketing and finance, managers as needed
  • Set up workstations with routers, printers and other devices
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions
  • Ensure privacy and security of networks and computer systems
  • Organise and schedule upgrades and maintenance
  • Perform troubleshooting to diagnose and solve problems
  • Maintain records/logs of repairs and fixes
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Identify computer or network equipment and place orders
  • Manager social media accounts
  • Post content
  • Brainstorm campaign ideas
  • Monitor various social media platforms such as Twitter, Instagram and Facebook
  • Uses analytics to gauge impact of campaigns
  • Engage with customers or clients and provide service and or sales
  • Provide suggestions to management for improving customer experience on social media
  • Assist and create performance reports
  • Serve and advise customers
  • Unpack and sort new stock deliveries
  • Arrange goods in displays and on shelves
  • Rotate and replace stock
  • Promote products
  • Take cash and card payments and make sure the till balances
  • Deal with customers wishing to return items, refund payments and log details manually or electronically
  • Meet sales targets
  • Keep the store clean and tidy
  • Assist in gathering customer data
  • Assist in researching target demographics
  • Assist in optimizing content for SEO purposes
  • Assist in developing and executing campaigns to gain prospective customers and increase sales.
  • Assist in managing the company websites and social media accounts
  • Assist in ensuring consistent branding across digital and traditional channels
  • Assist in working closely with the sales team to develop effective campaigns
  • Assist in lead generation of sales
  • Assist in conducting competitive analysis of the market/trends/shifts
  • Assist in evaluating the growth and development of the business.
  • Assist in analysing market trends,
  • Assist in projecting future revenue
  • Assist in developing plans that help businesses track profitability, product viability and the overall success of operations.
  • Assist in identifying the needs of a business and then connect these with information technology (IT) resources to increase sales, strengthen processes and improve efficiency.
  • Assist in identifying the information technology needs of the organisation
  • Assist in implement new IT programmes and procedures to improve the efficiency of the business
  • Assist in creating financial reports and IT budgets
  • Assists in hiring, monitoring and overseeing information technology team members
  • Assists in interpreting data to make informed business IT-related recommendations
  • Assists in handling payroll tasks
  • Assists with employee schedules
  • Assists with performance reviews and evaluations.
  • Assists the accountant to oversee the day-to-day transactions of companies, including sales transactions, expense payments and tax reporting.
  • Assists the Sales representatives to connect with customers to sell their business' products or services.
  • Use effective communication and interpersonal skills to build relationships with and maintain loyalty among their company's customers, which directly influences the revenue stream of the business.
  • Assists in using strong customer service and communication skills to sell goods or services.
  • Assists in maintaining a strong understanding of their company’s products to highlight features and increase sales.
  • Assists in meeting or exceeding sales goals
  • Assists in negotiating and closing sales contracts
  • Assists in educating consumers on product features
  • Assists in the handling of payments and closing transactions
  • Assists in completing daily, weekly and monthly sales reports
  • Assist with solving customer problems
  • Assists in handling product returns and refunds
  • Assists in resolving issues when customers are unsatisfied.
  • Assists with the operational roles that are essential for building a positive reputation for their company and fostering long-lasting customer relationships.
  • Assists with the support of clients/customers by answering questions, solving problems and handling orders.
  • Assist customers in person and over the phone, and also provide digital support.
  • Assist in sharing information about products and services-
  • Assist in providing clients/customers with details about the company’s products and services.
  • Assist in sharing information like pricing, specifications and available options with customers.
  • Assist in discussing how to use available services or demonstrate the right way to operate a product.
  • Assist in providing details verbally or in writing by following pre-written scripts to ensure that they follow workflows and provide accurate information.
  • Assist in answering customer questions
  • Assist in responding to customer inquiries, either verbally or in writing.
  • Assist in helping customers compare products and services and advise clients/customers about which options meet their needs.
  • Assist clients/customers with calculating discounts or inform shoppers about sales.
  • Assist in responding to customer complaints
  • Assist in listening to or reading about customer problems and suggest solutions.
  • Assist in offering replacement items or provide customer with discounts on future purchases.
  • Assist in making a referral to supervisors, especially when handling complex complaints.
  • Assist in processing orders and returns
  • Assist in processing client /customers orders and returns in person, over the phone or online.
  • Assist in totalling purchase amounts and processing credit cards or cash payments
  • Assist in reimbursing customers for returned items or cancelled services.
  • Assist in documenting customer interactions
  • Assist in documenting their exchanges with clients, often using customer relationship management software (CRM).
  • Assist in creating client records, managing digital support tickets, and recording issues and resolutions.
  • When supporting existing customers, assist in retrieving and updating client records or tag them for follow-up by supervisors.
  • Serve as the first point of contact for visitors and clients entering the business. or external and internal parties.
  • Assist in performing many essential tasks such as managing the phone lines, communicating between clients and business partners and keeping staff schedules organized.
  • Assist with data entry to help keep company documents current and accurate.
  • Assist with clerical support to the organisation.
  • Assist in managing a complex calendar of professional meetings, personal appointments and travel for several individuals
  • Assist in answering and transferring phone calls, appropriately forwarding messages and following up on inquiries
  • Assist in handling incoming correspondence, including emails, memos, faxes and mail, sometimes requiring a high level of discretion
  • Assist in conducting industry-specific research, organising important files and drafting supporting documentation for presentations, conferences and meetings
  • Assist in preparing and proofreading reports and other industry documents relevant to the company, organisation or specific group, sometimes involving data analysis
  • Assist in tracking office inventory, including ordering supplies, coordinating deliveries and managing vendor contracts

7.9.1 What are the roles that you wish to create?

7.10 For the placements you are creating, please take a note of the on-the-job knowledge, skills, training and competencies that you will be required to provide.

view role descriptions

1. Assistant to IT Technician

2. Social Media Marketing Assistant

3. Assistant to Marketing Specialist

4. Assistant to Business analyst

5. Assistant to Human Resource Personnel

6. Assistant to Sales Representative

7. Assistant to Customer Service Representative

8. Administrative Assistant

7.11 What information can you provide to show that your job placement/s is /are just for the Kickstart Scheme?

7.12 How will you provide employability support for the young person/s through your Kickstart Scheme job placement/s? How will you help improve job prospects?








We are employing the services of,1 Click Learning Ltd, to offer a tailored and fit for purpose Employability and Training Support Programme for our placement/s. Click here for the 1 Click Learning Employability and Training Support Programme.

7.13 Where will your Kickstart placements be based?

7.14 Choose your preferred package

We ( the organisation) agree to pay 1 Click Learning a sum of £795 per placement from the £1500 Kickstart grant received per placement for providing a programme of Employability Training and Support for each participant that starts the Kickstart placement in our employ.

We ( the organisation) agree to pay 1 Click Learning a sum of £995 per placement from the £1500 Kickstart grant received per placement for providing a programme of Employability Training and Support for each participant that starts the Kickstart placement in our employ.

7.15 Accept and submit your pre-application

By submitting your information on the application gathering form, you confirm that you have the authority to represent the organisation stated in the ‘Organisation Name.’ You also confirm that you are employing the services of 1 Click Learning to support you with your application and post application processes by providing you with a service package, agreed by you, to suit your needs.

You confirm that:

The information in this form is correct and complete
The organisation meets and will continue to meet all the Kickstart qualifying criteria
The organisation has the legal authority to participate in the Kickstart Scheme, is financially solvent and has not ben subject of any judgements for fraud, corruption, or illegal activity
You understand an application does not in any way signify eligibility for the Kickstart Scheme funding or confirm that a grant will be approved or provided
1 Click Learning or the DWP will be in touch to ask for more information to support your application
You have read, understood and agree to the 1 Click Learning Ltd terms and conditions. Click here to view our T and Cs.




If your organisation gives false or incomplete information to obtain a grant or uses funds for a purpose not outlined in this application, you risk prosecution and any funding provided may be repayable and future payments stopped.